Streaming Services & Directory: 100% Operational
RadioPulse Customer Support

How Can We Help You?
Assistance, Guides & Inquiries

Find fast answers to common questions about Apple CarPlay connectivity, audio streaming playback, playlist organization, or contact our support engineers directly.

Email Support

Direct contact with our engineering team for technical bugs, purchase questions, or feedback.

support@radiopulseapp.com →

CarPlay Setup Guide

Step-by-step instructions for enabling steering wheel controls, dashboard display, and audio routing.

View CarPlay Tips →

Request a Station

Know an online radio station that's missing from our directory? Submit the stream URL for instant indexing.

Submit Station Request →
Quick Solutions

Common Troubleshooting Steps

90% of playback or connection hiccups can be resolved in seconds with these steps.

1

Check Stream Status

If a single station won't load, its server might be temporarily offline. Try another station to verify your internet connectivity.

2

CarPlay Reconnect

If RadioPulse doesn't appear on your dashboard, disconnect and reconnect your Lightning/USB-C cable or reset wireless Bluetooth pairing.

3

Background Refresh

Ensure Settings → General → Background App Refresh is enabled on iOS so audio continues playing when your phone is locked.

4

Cellular Data Permission

Verify that Cellular Data is allowed for RadioPulse in iOS Settings if you're streaming outside of home Wi-Fi.

Knowledge Base

Frequently Asked Questions

Everything you need to know about RadioPulse features, compatibility, and troubleshooting.

Connecting RadioPulse to Apple CarPlay is completely plug-and-play:

  1. Connect your iPhone to your CarPlay-compatible vehicle via USB cable or wireless Bluetooth/Wi-Fi.
  2. RadioPulse will automatically appear on your car display home screen.
  3. Tap the RadioPulse icon on your dash to browse your Favorites, Custom Lists, or recently played stations.
  4. Use your car's steering wheel controls (Play/Pause, Next/Previous) to switch stations safely while driving.

If a station connects but has no audio output:

  • Silent Mode Switch: Ensure your iPhone physical mute switch / Action button is not silencing media, and check that volume is turned up in iOS Control Center.
  • Audio Route: Swipe down Control Center and verify the audio output route (Headphones, Bluetooth Car Audio, or iPhone Speaker).
  • Broadcaster Silence: Some live radio stations experience temporary dead-air or technical issues on their origin server. Test with known high-uptime stations like SomaFM or Radio Paradise.

RadioPulse relies on the community-driven open Radio-Browser directory containing over 30,000+ verified stations. If your local station or favorite indie channel is missing:

Use our contact form below or email us directly at support@radiopulseapp.com with the station's name, website, and streaming URL (MP3/AAC/HLS). We will verify and index it so it becomes available to you and all listeners worldwide.

Tap the Heart icon on any station or player view to add it to your Favorites. In addition, you can create customized lists (e.g. "Morning Commute", "Night Chill", "Workout Rock") from the Lists tab.

Your saved favorites and custom playlists are immediately visible on your Apple CarPlay screen so you can start your favorite music with a single touch without searching.

Radio streams are lightweight compared to video streaming. Most stations stream at 128 kbps, which uses approximately 58 MB per hour of listening. For high-efficiency AAC stations (64–96 kbps), data consumption drops to 28–43 MB per hour.

Because RadioPulse utilizes native Apple AVPlayer hardware acceleration, battery impact is minimal, consuming roughly 3–4% battery per hour of background listening.

RadioPulse features a native real-time ICY metadata parser. When a radio station broadcasts song metadata embedded inside its audio stream chunks, RadioPulse extracts and displays the song title and artist instantly.

However, some broadcasters (especially talk, public news, or low-cost legacy stations) do not transmit metadata packets. In those instances, RadioPulse displays the station's official broadcast name and bitrate.

No personal data is collected or sold. RadioPulse does not require you to create an account, enter an email address, or provide location tracking. All your favorite station lists and preferences remain stored safely and privately on your device.

Direct Support

Send Us a Message

Need help with a technical issue or have an enhancement request? Fill out the details below and we'll reply promptly.

Average response time: 24–48 hours • You can also email us directly at support@radiopulseapp.com